Delivery + Returns

Delivery

With all delivery options weekends and UK bank holidays are not considered working days.

We aim to get your goods to you as soon as possible, but cannot accept any liability if the goods are delivered late due to unforeseen courier problems. We will not accept responsibility or liability for non-delivery or any other breach of our delivery obligations if such breach is caused by circumstances beyond our control.

Because some of our products are made to order and/or are handmade, or there are increases in seasonal demand, there may be times when delivery takes longer. Although we aim to deliver within the time frame given we cannot fully guarantee this and there may be the unforeseen occasion where your product may take slightly longer to be delivered. We aim to keep our customers up to date should their delivery arrive outside of the given delivery date.

  • All deliveries require a signature on acceptance
  • We are unable to redirect orders once they have been dispatched.
  • If delivery proves impossible or impractical on two or more occasions, we may need to cancel your order and deduct any additional delivery charges we have incurred from the refund; however, we will try to contact you in this case to arrange for a new order to be placed if so required.
UK STANDARD DELIVERY: £6.95

We aim to deliver within 6-8 working days.
We cannot deliver to any UK PO Box addresses.

IRELAND STANDARD DELIVERY: £10.00

We aim to deliver within 6-8 working days.

EUROPEAN STANDARD DELIVERY: £15.00

Selected countries only.
We aim to deliver within 6-8 working days.
Non-EU customers will be responsible for import duties and local taxes.

USA & WORLD ZONE 1 DELIVERY: £23.25
WORLD ZONE 2 DELIVERY: £25.00

Selected countries only
We aim to deliver Rest of World orders within 6-10 working days.
Non-EU customers will be responsible for import duties and local taxes.
We cannot deliver to any addresses in China and Russia.

Cancellation

If you wish to cancel an order placed at www.apponyihome.com please return the confirmation email to us, stating your wish to cancel the order by email to: sales@apponyihome.com

If your order has already been dispatched, we will be unable to redirect it and therefore request that you follow the instructions on this page for ‘Returns & Refunds’.

Returns + Refunds

If you wish to return your goods for a refund, please ensure the item(s) are returned in their original condition with bags and tags intact within 14 days of cancelling your order.

In order to return your goods please follow these simple steps for both UK and international returns:

  • Please email sales@apponyihome.com for the relevant returns address and download our Returns Form;
  • Please complete the Returns Form for the item(s) you are returning;
  • Place the item(s) and the completed Returns Form into your box or bag (please ensure they are in their original condition with bags and tags intact);
  • Return your order to the relevant returns address obtained as per above. For your protection, we highly recommend the use of a recorded/tracked delivery service as you are responsible for the safe return of any item(s).

Please note that you are responsible for any costs for the safe return of items but this shall not affect any of your statutory rights.

Our return policy allows a full refund within 14 days of purchase provided goods are in original condition and accompanied by Returns Form and a copy of the order confirmation email. Goods without an email order confirmation email or Returns Form cannot be returned. Please allow up to 10–14 days for a full refund from the date that we receive your returned goods.

We do not offer online credit or credit notes.

Faulty or Damaged Goods

Please email sales@apponyihome.com so we can arrange for a replacement or a refund.